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How long can I get the card after the application has been submitted?
You can get debit cards within 5 to 7 business days, and credit cards within 10 business days of submitting your application. If you need the cards in a shorter period, you can request them urgently. issuance (service chargeable according to Bank Tariff), for requests submitted by 10.00, cards can be obtained the same day at the UNI Bank Headquarters or the following business day at all other branches.
How can I check the status of my card?
You can check the status of your credit and debit cards:
  • free of charge through your electronic/mobile banking;
  • at UNI Bank ATMs (with 1 free check per month for debit cards);
  • at ATMs of other banks that provide this service;
  • with registration onwww.cpay.com.mk (free for debit and credit cards).
  • CPay balance check guide (for debit and credit card)
How can I get transaction information?

By updating your email address data you can sign up to use the free "Payment Card Transaction Notification Email" service, where you receive notifications after viewing all transactions made with you cards when shopping and withdrawing cash, at home and abroad. 

Detailed records of inflows and outflows on all basis of your transaction account, you can also get a transaction account statement at the nearest branch of UNI Bank, or by email if you apply for this service, too. so, in the nearest branch of UNI Bank, you will receive the statement with every change of account.
What is the monthly minimum credit card payment amount and can it be changed?
Monthly minimum payment is the obligation that the CARD HOLDER is required to settle monthly on the due date and represents a percentage of the amount of revolving credit used, but not less than MKD 300 if the monthly payment is less than 300 MKD, 100% (one hundred percent) of the amount of accrued fees and commissions arising from the transactions made and / or the contract and 100% (one hundred percent) of the amount of the penalty and contractual interest and installment if the client used funds through the installment payment program.
The minimum payment amount may be from 3% to 100% of the principal amount according to your needs. To change it you need to submit an appropriate form to the nearest UNI Bank Branch..
Can I pay more than the minimum credit card debt?
A larger amount of the minimum repayment debt can be paid, ie you can repay all or part of the debt you need to sign, Early Repayment Authorization at the nearest UNI Bank Branch..
What do I need to do to receive the monthly email reports?
If you wish to receive your monthly reports by email, you will need to fill out an application form to update your personal information at any UNI Bank Branch.
How can I increase my credit card limit?
You need to submit to increase the limit Credit Card Limit Request at the nearest UNI Bank Branch.
In addition to the application you will need to submit a full time employment certificate, two certified administrative bans and a salary certificate for the last 6 months, and if you are employed in a private company additionally an M1 / M2 form and recapitulates. from the company for the last 6 months.
I lost my card. What should I do?
Required IMMEDIATELY. block your card at the nearest UNI Bank branch or phone number 02 3286 155 from 08:00 to 16:00 at the bank's opening hours, or at the 24/7 call center 02 3293 888 at the bank's opening hours, or at the 24/7 call center
I have blocked the card (the card is lost / stolen). What do I need to do to get a new card?
Within 30 days after the card is blocked, visit any UNI Bank Branch with a personal identification document and fill in Card Reissue Request You will be able to pick up the new card within 5 to 7 business days, at the branch where you submitted the application or at another branch, if you have indicated it on the form.
I have broken the PIN 3 or more times, how do I unblock the card?
You can unblock the card at any UNI Bank branch with a personal identification document, or if you know your password, you can call02 3286 155 every business day from 8:00 a.m. to 4:00 p.m. – at the bank's opening hours, or at the 24/7 call center 02 3293 888
I forgot the PIN code on my card, how can I get a new PIN code?
In the event of a forgotten PIN, you must fill in any of the UNI Bank Branches with a Personal Identification Document. You can obtain the reissued PIN within 5 business days, in the branch office where you submitted the application or in another branch office, if you specify it in the form.
Can I change the PIN on my card?
You can change the PIN code at the UNI Bank ATMs. Your new PIN code can be your own 4-digit combination (easy to remember).
Through this UNI Bank ATM service you can have one PIN code for all cards issued by UNI Bank.
With what card can I pay online?
You can use debit cards for online purchases on all websites where it is accepted and the appropriate logo is specified.
Do I need CVC/CVV2 when paying online?
CVV2 / CVC code (depending on card brand; CVV2 - for Visa brand cards, CVC - for MasterCard) can be read on the back of your Visa Electron debit card, as well as all credit cards If there are more numbers on the back of the card, the CVV2 / CVC code refers to the last three digits.
Which cards can I use abroad?
All cards issued by UNI Bank (debit and credit) can also be used (for purchasing and withdrawing cash) abroad. Transactions made in foreign currency are denominated in MKD. For cash withdrawal at ATM a commission is charged abroad in accordance with the UNI Bank Tariff, while a fee is charged for shopping abroad.
How long is my card expiring?
You can use the card by the end of the month which is stated as the card's expiration date and is written on the card itself. For example: if the card is printed 03/16, it means you can to use it by the end of March 2016, ie until 31.03.2016.
The card expires this month. What should I do to get a new card?
Expiry cards are automatically reissued and you do not need to submit any further requests. Your cards will be reissued after each expiry date if you do not cancel the card 45 days before expiry. To cancel your card, you must submit a written request to the bank.
Can I transfer the re-issued card with a new validity to another branch, other than the one where I applied for the first card?
The card expired due to expiration is sent to the branch where it was originally issued. For each branch transfer to a branch other than the card issuing branch, a commission is calculated and charged in accordance with the UNI Bank Tariff. and debit cards.
If you notify the Bank in writing at least 45 days prior to the expiry date of your cards that you wish the reissued cards to arrive at another branch office, no commission will be charged. branch office, the fees under the UNI Bank Tariff apply.
I need to use more funds daily than the specified daily limits with my debit card. How can I make a change?
To change the daily limits of your debit card, you need to visit the nearest UNI Bank branch office with a personal identification document and fill out and sign Request to change daily limits for debit card use.
Since I am not in the Republic of Macedonia, can anyone else pick up my cards?
Card raising can be done exclusively personal with ID, or notarized person for raising tabs on your behalf.
How can I protect myself against abuses with my card?
To safeguard against abuse, read them carefully recommendations for greater card security follow the tips for safe card use and use To safeguard against abuse, read them carefully.
I forgot my ATM card, what to do?
If you complete the ATM transaction when you forget to withdraw your card within 30 seconds, the ATM withdraws the card..
Information on whether your card is held at an ATM can be obtained by calling: 02 3286 155 every business day from 8:00 a.m. to 4:00 p.m. – during the bank's opening hours, or at the 24/7 duty center at the telephone number 02 3293 888
If the authorities confirm that the card is not in the ATM, it is recommended that you block the card immediately to prevent abuse.
Where can I get my ATM card?
Information on where to withdraw your card held at the ATM can be obtained by calling: +389 2 3286 155 (bank opening time). he branch office where the card is to be taken depends on the location at the ATM.
Locations
ATMs Expositories